Important Things to Know
Your first appointment
Before your first appointment (and anytime your massage needs change) you will need to complete an online intake and consultation document/waiver. Please look for this to arrive in your email 48 hours before your first appointment. Also look for a text message from me about 24 hours prior with tips for finding my office. You are always welcome to reach out by text at 512-766-1068.
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Your intake is your opportunity to share what you hope to get from a appointment, what prompted you to book, and what has worked/not worked for you in the past. The medical history provides essential information for me as well. I cannot proceed with the appointment without this document complete and submitted with a signature.
Fragrance free
I work inside a larger acupuncture practice with other allied health professionals. We are a fragrance-free office. So, while I definitely use essential oils in the massage space, neither I nor anyone else in the building uses perfumes, soaps, body products, air fresheners, or other synthetic/artificially fragranced products. Please help us continue to keep our office air free of these fragrances by refraining from using perfumed products on the day of your appointment. Also, if you have sensitivity to a certain essential oil, please let me know ahead of time.
Draping
Most clients disrobe for massage, either partially or fully. Regardless, you will be draped under a sheet and/or blanket during the entirety of service for your comfort and mine. Because I have a trauma-informed practice, mutual comfort and safety are important. If you would like to remain fully or mostly clothed for your session, let's chat about what your needs are. I use a variety of bodywork techniques that could be appropriate and meet your needs.
I also realize we live in a city that gets quite hot certain times of the year. Some draping adjustments for comfort can be made, though use of a drape is nonnegotiable and and also regulated by Texas legal code. Request to remove the drape (either directly or indirectly) or have a session with no drape will be considered solicitation for sexual services and all future booking requests will be denied. Appointments in progress will cease immediately and any future appointments cancelled. No refunds will be granted.
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Scheduling + rescheduling + cancelling
You may schedule an appointment online (www.unboundaustin.com) or by contacting me directly at 512-766-1068. New clients will need to prepay online for their first appointment or save a card on file directly with me. Text, phone, and email communications will be returned as soon as possible, between 8am and 8pm. I do not interrupt appointments to return communications.
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You can conveniently manage your own appointment through your Massagebook account up until 24 hours before your appointment. All late cancellation and rescheduling requests within 24 hours of appointment, regardless of reason, can be completed through a text request and will incur a fee charged to the credit card on file:
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Within 24 hours of appointment: fee of $40 charged to card on file at time of cancellation
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Missed appointments (no call/no show within 15 minutes of appointment time): fee equivalent to 100% of appointment service fee.
Note: When you originate your appointment online, Massagebook will notify you that canceling less than 24 hours before the appointment results in a 100% loss of service fee. My policy above is a modification because I understand life happens, we accidentally double book ourselves, we get sick, and unexpected things come up. I equally understand the importance of having financial policies that sustain my small business.
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You may always pass your appointment to a friend or family member rather than cancel/reschedule--just let me know.
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Active infection including fever, chills, or vomiting is a contraindication for massage. Please text as soon as possible to reschedule your appointment or arrange for a friend or family member to take the appointment.
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Refunds and discounts
Refunds for prepurchased (and unused) services are available for 24 hours after the purchase. After 24 hours they remain as a credit toward future service when you are ready to schedule. Unused portions of prepaid packages are never refundable. You may give unused services in a package to a friend or family in lieu of a refund.
Refunds or price adjustments for services already rendered are not available.
I offer discounts periodically to new and existing clients and to professionals carrying certain licenses. Discounts do not stack.